Refund policy

Returns and refunds

Every Locus & Line poster is printed to order from the names and dates you choose, so we can't accept returns or exchanges, or refund an order because you changed your mind. If something goes wrong on our side, we'll make it right.

Damaged, misprinted or wrong posters
If your poster arrives damaged, has a printing defect, or isn't the design you approved, email us at tinkerboxesllc@gmail.com within 30 days of delivery, with your order number and a photo of the problem. We'll send you a new poster at no cost, or refund you if we can't replace it. You don't need to send the poster back.

Check your design before you order
We print exactly the design you approve in the preview, including the spelling of names and the dates, so please check them carefully. We can't replace a poster for free because of a mistake in the details that were entered.

Changes and cancellations
We send your order to print one hour after you place it. Within that hour, email us at tinkerboxesllc@gmail.com to correct or cancel it. After that, printing has started and the order can't be changed or cancelled.

Lost packages
If your order hasn't arrived and its tracking has stopped updating, email us and we'll help sort it out. Please make sure your shipping address is complete and correct: we can't cover a replacement for a package that is returned or lost because of an incorrect address.

Refunds
If we refund an order, the money goes back to your original payment method within 10 business days. Your bank or card company may take a few more days to show it.

Questions
Email us at tinkerboxesllc@gmail.com.